Shipping Method

All of our products are shipped via Royal Mail and in some cases may take up to 12 working days (weekends not included) for hair extensions and up to 8 weeks for bespoke wigs to be dispatched, depending on our stock level at the time of your order. You can choose between Royal Mail Signed For® 1st Class or Royal Mail Signed For® 2nd Class.

At present we only offer shipping within the United Kingdom.


Shipping Prices

Royal Mail Signed For® 1st Class - £7.50
Royal Mail Signed For® 2nd Class - £6.50
Free shipping on all orders over £100 with promo code: freeship100


Returns & Exchanges

We completely understand that choosing the correct colour from a computer screen cannot always be easy. Therefore we will happily exchange your item(s) if they are not the correct colour, so long as they are as new and returned in the original packaging within 14 day from receipt of delivery. Bespoke wigs and aftercare products are not included.

All returns should be sent to:

Bianca's Hair Extensions
17 Otway Street
Chatham, Kent, ME4 5PG

Please note that returns are sent at your own cost, and we will cover the cost of shipping the replacement item(s). Dispatch times vary based on our stock levels.

For more information send us an email to